Privacy Policy

Your privacy is important to us, we want to inform you in a transparent and responsible way of what data we collect, how we use it and what your rights are according to compliance with the new European regulations for the protection of personal data; Regulation (EU) 2016/769 (GDPR).

This Privacy Policy governs the Website https://fazilpay.com (hereinafter Website) and the FAZIL Web Application (hereinafter “the Application” or FAZIL) and the processing of personal data of our users by BASQUE PAY, SL; as responsible for the processing of your personal data. As the person responsible for the processing of your personal data, we apply all the technical and organizational security measures established in current legislation to guarantee the integrity, security and confidentiality of your personal data.

You must be over 14 years of age to register on this Website and the Application and in order for us to collect and store your personal data, the authorization of your father/mother or legal guardian is necessary. If you are under 14 years of age, we may block and/or delete your account or user profile. The parents or guardians of the minor may in any case contact Us to block the account or profile of the minor under their care, through the means available in the section related to user rights.

Who is responsible for the processing of your data?

Identity: BASQUE PAY SL
VAT number: B95972600
Home C/ VILLA DE PLENTZIA 42 – 5ºC, 48930 – GETXO (BISCAY)
Email: hello@fazilpay.com
Contact Data Protection Officer: hello @fazilpay.com

What personal data do we process?

The data collected and stored in Fazil are:

Identification data (Name and surname, email, postal address and telephone number);
Data of personal characteristics (date of birth and sex);
User identification codes or keys (username and password);
Biometric data for identity verification;
Official identification documents: DNI, NIE, Passport…;
Data of your Credit / Debit cards to make recharges in the Application;
Geolocation data as long as you allow it through the Application:
In case of being a minor: name and surname of the legal guardian, type of document of the legal guardian (DNI, NIE), document number, expiration date and photographs of the front and back of the document;
Information necessary to comply with our accounting and tax obligations;
Technical information, including the internet protocol address (IP address) used to connect your computer to the Internet, your login details, browser type and version, operating system and platform;
Information about your visit to the Site, including full Uniform Resource Locators (URLs), the services you viewed or searched for; page response times; download errors; the duration of the visit, information about your interaction with the Site (for example clicks, and/or mouse movements), and the methods used to leave the Site; and
Information obtained through cookies used by the Company on the Site. Below you will find more information about the use of cookies.

There are personal data requested that are mandatory, in such a way that the refusal to provide them will mean the impossibility of carrying out the provision of the contracted services. All personal data that you provide us will be solely and exclusively processed for the purposes indicated in this privacy policy.

For what purposes do we use your personal data?

The data you provide us will be processed for the following purposes:

Request for the virtual account and/or Fazil card, management and recharge thereof;
Send you the requested card to your address;
Creation of a user account to be able to manage your account and/or card;
Manage your recharge requests for your account and/or card.
Manage your requests to view the movements of your account and/or card;
Manage and make your transfers through your account within the SEPA (Single Euro Payment Area/Zona Única de Pagos en Euros) indicating the Iban of the beneficiary.
Comply with our regulatory obligations: duty to identify our users, fraud prevention and guarantee the security of your data and our networks and systems.
Manage the services and functionalities of this Website and the Application.
In case you buy a product/service on the Site, to perfect, fulfill, control and manage the correct fulfillment of the contract;
To detect and prevent any identity fraud,
In the event that you contact our customer service, to process your request and provide you with the best possible service;
To carry out internal analysis and reporting to personalize and improve the user experience and apply benefits and promotions to our users; in addition to to improve our services and maintain the security of our Website and Application.
To carry out an economic and financial profile and to be able to offer you optimal and adequate performance of the Application.
To be able to send you offers and promotions of your interest in real time according to your location.
To prepare a commercial profile about you, using the data derived from the management of the contracted products and services, and send you electronic commercial communications regarding similar products or services; unless you tell us otherwise or object at some later time; and
To prepare a commercial profile about you, based on the personal data you provide us and the data we obtain through your browsing on the Site, in order to analyze or predict aspects such as your preferences or personal interests; and thus be able, consequently, to send you commercial communications adapted to your preferences or interests, as well as to personalize our web page or services; provided you have given us your consent.
The above data, as long as the registered users authorize it in each service request, may be shared with the providers of the Fazil Marketplace in order to provide the services offered in the Application that the user wishes to contract; such as contracting insurance, online claim services... And so that they can receive special offers and promotions of products and/or services from our collaborators.

legitimization

The legal bases for the processing of your personal data based on the purposes described above are the following:

The execution of our contractual relationship with you, to offer you our products and services on the Website and/or in the Application or to contact our customer service.
The processing of your personal data for the detection and prevention of identity fraud is necessary to comply with our obligations regarding money laundering.
Compliance with legal obligations.
The satisfaction of our legitimate interest, consisting of (i) managing the services and functionalities of the Website and the Application and (ii) in the event that you contact our customer service, to process your request and provide you with the best possible service; (iii) preserve the surveillance, administration and protection of our services, content, and Website and Application; (iv) carry out internal analysis and reporting to improve and optimize our products and/or services and; as well as (v) prepare a commercial profile about you, using the data derived from the management of the contracted products and services, and send you electronic commercial communications regarding similar products or services; unless you tell us otherwise by checking the corresponding box in the registration process. In any case, you have the right to oppose these treatments at any time through the email address info@fazilpay.com, in which case Basque Pay, SL will stop processing the data, except for compelling legitimate reasons.
Your consent, to prepare a commercial profile about you, based on the personal data you provide us and the data we obtain through your browsing of the Site, in order to analyze or predict aspects such as your preferences or personal interests; and thus be able, consequently, to send you commercial communications adapted to your preferences or interests, as well as to personalize our web page or services; provided you have given us your consent. You have the right to withdraw your consent at any time through the email address info@fazilpay.com.

In each commercial communication we will inform you about how to unsubscribe in a simple way and at no cost. We will respond to your request as soon as possible and, in any case, within the established legal term.

In those cases in which the Company needs your personal data to comply with its legal or contractual obligations, the provision of such personal data is mandatory. If this data is not provided, the Company will not be able to maintain its contractual relationship with you or fulfill its obligations.

With whom do we share your personal data?

We can communicate your data to other companies of the BASQUE PAY, SL business group for the same purposes according to which we collect or collect your data, for reasons of business reorganization or when a change occurs.company entry. Authorized employees and those third parties or collaborators who provide services to BASQUE PAY, SL, may access your personal data in order to manage the provision of services. Likewise, in order to carry out the execution of the contract, BASQUE PAY, SL will communicate your personal data, in accordance with the consent obtained, to the entity that issued the card.

Likewise, we can communicate your data to the competent authorities when it is legally contemplated; as well as payment platforms, for the purposes of fraud detection and prevention. The Company has contracted providers for the provision of certain services (for example, computer services, virtual infrastructure, cloud computing, advisory services and comprehensive management of digital marketing actions, etc.) which may have access and/or process personal data in their capacity as data processors.

BASQUE PAY, SL, will not share your personal information with any third party other than those described in this privacy policy without your permission, treating said data with absolute confidentiality and for purposes for which they have been authorized. In any case, your personal data will not be transferred to countries located outside the European Union that do not offer an adequate level or do not provide the appropriate guarantees of protection.

For how long do we keep your data?

We will keep your personal data as long as the contractual relationship is maintained and you do not request its deletion (according to the means indicated in the "Your Rights" section of this Privacy Policy); and, beyond them, during the prescription periods necessary according to the applicable legislation to attend to future legal responsibilities.

Links and use of cookies

This Site may include, show or display links to other web pages for your convenience and information. Such web pages may operate independently of us. These linked pages may have their own privacy policies, we strongly recommend that you read them when you visit them. To the extent that any linked web pages you visit are not owned or controlled by us, we are not responsible for the content of such web sites, their use, or their privacy practices. On this Site you can choose certain features that operate on personal data that we share with other entities or websites. These features transmit data to third parties who may use the personal information in accordance with their own privacy policies. Those third parties may use personal information in accordance with their own privacy policies. These features are operated by third parties that are not affiliated with us. We strongly recommend that you review the privacy policies of these third parties if you are going to use the corresponding features.

We may use our own or third-party cookies when you browse this Site to improve your browsing experience or to show you ads according to your preferences and tastes. These cookies collect information about you and your browsing. To learn more about the Cookies we use on this Site, please read our Cookies policy. (hyperlink to cookie policy)

Your rights

You have rights related to the personal information we hold about you. We offer you various choices about what personal information we will collect about you, how we will use that information, and how we will communicate with you.

You can contact us in order to exercise your rights of access, rectification, deletion, opposition, data portability, and/or limitation of treatment through the email address info@fazilpay.com. In any case, you must prove your identity by means of a photocopy of your ID, passport or similar document. In addition, at any time you can revoke your consent: (i) according to the instructions of the communication; (ii) contacting us through the email info@fazilpay.com and accompanying a photocopy of ID, passport or similar document.

Updates to our privacy policy

This Policy may be updated periodically with three days' notice to reflect changes in our personal information practices. We will post a prominent notice on the Site to notify you of any significant changes to our Policy. and we will indicate at the top of the Policy when it was last updated.